Refund policy

30-Day Return Period

TRENDPULSE accepts returns of defective and non-defective products within 30 days of delivery.

The 30-day period begins on the date the carrier marks the order as delivered.

Accepted Product Condition

We accept products that are:

New and unopened
Opened for inspection
Slightly used

Please return the product with all included parts, hardware, accessories, and manuals.

Products damaged through misuse, incorrect assembly, unauthorized modification, or customer handling are not accepted. Products returned after the 30-day period are not accepted.

How to Start a Return

Please contact customer support before mailing a return and provide:

Order number
Product name
Reason for the return
Photos for damaged, defective, incorrect, or incomplete products

After the return request is approved, please place the product in secure packaging and use the prepaid return label included in the original package.

If the label is lost or damaged, please contact customer support for a replacement label.

Return Address

Authorized returns are mailed to:

Reko Direct
1315 NW Broadway St
Grain Valley, MO 64029
United States

Please do not mail a return without approval from customer support.

Return Costs

TRENDPULSE pays the authorized return shipping cost.

The prepaid return label is included in the package.
Customers pay no return shipping fee.
We charge no restocking fee.

Damaged, Defective or Incorrect Products

Please contact us within 30 days of delivery if a product arrives damaged, defective, incomplete, or different from the product ordered.

After reviewing the order information and photos, we provide return, replacement, exchange, or refund instructions.

Refunds

After the returned product arrives at Reko Direct, our team inspects the product and approves the refund.

The customer receives the refund to the original payment method within 7 days after refund approval.

The refund includes:

The price paid for the returned product
The original $6.99 shipping charge paid with the order

Exchanges

We accept exchanges within 30 days of delivery.

Customers can exchange an eligible product for another product currently available on our website.

TRENDPULSE pays the authorized return shipping and replacement shipping costs.

If the replacement product costs more, the customer pays the price difference.
If the replacement product costs less, TRENDPULSE refunds the price difference to the original payment method.

Order Cancellations

Please contact customer support before shipment to cancel an order.

After shipment, we contact FedEx to request a delivery interception. If FedEx cannot stop delivery, please accept the package and start a return after delivery.